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DESTINATIONS DESIGNED: 

CUSTOM TRAVEL AND ITINERARY PLANNING

LIMITED TRAVEL SERVICES AGREEMENT

THIS AGREEMENT is entered into by and between Destinations Designed: Custom Travel & Itinerary Planning, hereinafter referred to as the "Company," and the undersigned client, hereinafter referred to as the "Client."

1. SERVICES PROVIDED

The Company agrees to provide travel planning services, tailored to meet the unique preferences and desires of each Client. Services include: 

  • Detailed travel itinerary and interactive map with all destinations marked (can be provided via PDF / Google Maps or via app - Client's preference). Travel itinerary will include: 

    • Lodging recommendations based on the Client's preferences

    • Local restaurant, bar and interesting food stop recommendations tailored to the Client's tastes

    • Recommendations for free activities, paid activities, tours and excursions etc. 

    • Transportation recommendations (if required) 

  • Booking of all itinerary recommendations that require reservations and / or tickets will be provided, except flights (unless otherwise requested) 

2. FLIGHT BOOKINGS

The Client assumes full responsibility for all logistical aspects pertaining to airline flights, including the identification of preferred flights, procurement or booking of necessary flights and managing potential delays or cancellations. While the Company may offer suggestions in specific circumstances, it is important to note that the expense associated with flights is not incorporated into the package price and ultimate decision-making authority concerning flight arrangements rests solely with the Client. 

3. CLIENT RESPONSIBILITIES

It is imperative that the Client actively engages in a collaborative process that ensures a personalized and satisfactory travel experience. The Client agrees to participate in a 30-60 minute interview where we will delve into the Client’s travel desires, needs, and expectations. This detailed discussion serves as a foundational step in creating a bespoke itinerary that aligns with the Client’s preferences. Additionally, if the Client has anything already planned, any must-do's, or personal matters to coordinate, they must make it known during the consultation so that the Company can seamlessly work them into the itinerary. Lastly, the Client commits to a 30-minute follow-up call to thoroughly go over the proposed itinerary. This call provides an opportunity for the Client to provide feedback, seek clarifications, and make any necessary adjustments, ensuring that the final travel plan perfectly reflects the Client's vision. Clients are granted one round of editing on the proposed itinerary to accommodate any changes or refinements. If the Company does not hear back from the Client to discuss the proposed itinerary within 7 days, it will be assumed that everything is to the Clients liking and the research / planning stage will be complete. 

It is important to note that fees may be assessed to cover the additional planning and coordination efforts required, if any of the following occurs: 

  • The Client does not schedule a follow up call within 7 days of receiving the proposed itinerary (or at minimum provide written feedback via email) and then requests edits. 

  • The Client wants to make an additional round of edits or changes to the proposed itinerary, beyond the round of edits that is included in the cost. 

  • The Client makes changes in the number of travelers, dates or anything else that requires modification of the itinerary after the research / planning phase has begun.

Client should note that anything not listed on the itinerary is the sole responsibility of the Client. 

 

4. PAYMENT AND COST

The Client agrees to make full payment for the agreed-upon services before the initiation of any itinerary planning services. Once the proposed itinerary has been agreed upon, the Client agrees to make full payment for all the activities, tours, excursions, hotels and transportation, before any booking will be able to be confirmed. Please note that any delay in payment, will risk availability of activities, tours, excursions, hotels and transportation options. 

  • Itinerary Booking: 

    • Standard Itinerary Booking: $50 / day  

    • Rush Booking (31-59 days out): $60 / day 

    • Last Minute Booking (30 or less days out): $70 / day

  • Booking of activities, tours, excursions, hotels and transportation (as well as travel insurance, if required) etc.: 

    • Pricing varies based on Service Provider and will be relayed to Client in Proposal 

    • There is no cost for coordinating these bookings on behalf of the Client 

The Company reserves the right to begin the planning process only upon receipt of the full itinerary booking cost from the Client. The specific details of the payment, including the amount and methods, will be mutually agreed upon in writing between Company and Client, ensuring transparency and understanding. Additionally, any supplementary fees arising during the course of travel will be the sole responsibility of the Client and are required to be paid immediately. 

 

5. CANCELLATION AND REFUND POLICY

The Client acknowledges that cancellation fees may apply and that refunds are subject to the terms and conditions of the service providers. The Company bears no responsibility for cancellation fees or forfeited deposits. The Company will provide a detailed cancellation and refund policy upon request.

  • Itinerary Planning Services:

    • The Client acknowledges that fees paid for the creation of a detailed travel itinerary are non-refundable and in the event of cancellation, no refunds for this portion of the service will be provided.

  • Other Services:

    • For all other services, including but not limited to hotel bookings, transportation arrangements and activity reservations, refunds will be governed by the individual refund policies of the respective service providers.

    • The Company will make best efforts to facilitate refunds from service providers, and any refund obtained will be passed on to the Client.

 

6. LIMITATION OF LIABILITY

The Company strives to deliver a seamless travel experience, but it's important to note that the Company is not responsible for cancellations initiated by third-party service providers. In the event of cancellations, the Company will diligently assist the Client in rescheduling affected elements of their travel itinerary. The Company understands the significance of a smooth travel experience and will leverage the Company’s expertise to navigate alternative arrangements swiftly. While the Company cannot control external circumstances, the Company’s priority is to support our Clients by mitigating the impact of unforeseen disruptions and ensure travel plans are promptly and effectively revised. Company is not liable to the Client for any loss or damage sustained in connection with the matters addressed in this agreement, or any in connection with the Client's actual or planned travel.

 

7. TRAVEL INSURANCE

The Client is strongly advised to purchase travel insurance to protect against unforeseen circumstances, including trip cancellations, medical emergencies, and travel interruptions. The Company is readily available to assist the Client in navigating the complexities of selecting an appropriate insurance plan, as well as offering guidance and recommendations tailored to the Clients specific needs. The Company is also available to help facilitate the booking process, as well as provide expert suggestions and seamless coordination to ensure the Clients travel plans align perfectly with their expectations. It is important to note that the Company is not responsible for the Client’s decision to buy or not buy travel insurance.

 

8. DISPUTE RESOLUTION

Any disputes arising under or in connection with this Agreement shall be resolved through mediation. All mediation costs will be split between both Company and Client. 

 

9. CONFIDENTIALITY

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of services, as designated by either Company or Client.

 

10. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the state of Illinois. IN WITNESS WHEREOF, the Parties hereto have executed this Services Agreement as of the Effective Date first signed below.

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